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New BenAdmin System Delivers Relief to HR Team
Client Profile: Government Contractor l 500 Employees
Government contractor FGS, LLC was a new client who had been using an outdated online exchange program that continually failed to meet the needs of their growing company. Because of this, FGS and Marsh McLennan Agency (MMA) set out to create a refined enrollment program based on three goals: improve benefits administration efficiency, enhance the employee benefits enrollment and onboarding processes, and consolidate offerings. However, given that the company had three different renewal dates for domestic, international, and Hawaii locations and employers had multiple points of entry for benefits transactions, there was significant administrative complexity associated with these goals.
To address these intricacies, MMA utilized our HR Technology Solutions team. After a thorough evaluation, the team determined that FGS could achieve its goals in two ways: automation and simplification.
- Automation. MMA integrated such processes as communications and reminders, payroll, dependent verification, and EOI processing with our PlanSource Benefit Administration to help automate tasks.
- Simplification. MMA simplified our client’s processes by implementing such tools as single sign-on, decision support, and PlanSource carrier billing services.
MMA demonstrated that our PlanSource allows companies like FGS to improve the overall efficiency of their benefits administration process by automating and simplifying their HR technology systems.
Automation has alleviated administrative burdens, kept employees focused, removed duplicative entries into multiple systems, prevented the client from covering ineligible dependents, and provided employees with a secure way to transmit data to carriers. Similarly, simplification has granted employees fast access to PlanSource to enroll in benefits, provided employees with personalized suggestions for coverage plans, and facilitated the entire billing and reconciliation process for HR teams.
Learn more about MMA's HR Technology Consulting.
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